Shipping & Delivery
Last updated: July 17, 2026
Shipping & Delivery Policy
This Shipping & Delivery Policy explains where we ship, how orders are processed, estimated delivery times, shipping costs and what to do if a delivery is delayed, lost or damaged.
The General Co. Store is operated by Wombat Unity Ltda., a company registered in Brazil.
Countries We Serve
We currently accept orders for delivery to:
- Brazil
- Canada
- France
- Germany
- Portugal
- Spain
- United Kingdom
- United States
Available delivery destinations are also shown during checkout. We do not accept orders for delivery to countries that are not available in the checkout country selector.
Free Standard Shipping
We provide free standard shipping for all eligible products and orders delivered to the countries listed above. There is no minimum order value required for standard shipping unless a different condition is clearly disclosed before checkout.
Free standard shipping does not necessarily include customs duties, import taxes or other government charges that may apply in the destination country. Please review the “Customs Duties and Import Taxes” section below.
Order Processing Time
Orders are normally processed within 3–7 business days before shipment. Processing includes payment verification, order confirmation, product preparation, quality checks and transfer to the applicable delivery carrier.
Orders are processed Monday through Friday, excluding public holidays. Orders submitted after 12:00 PM, São Paulo time, may begin processing on the following business day.
Order processing time is separate from transit time. The total estimated delivery time consists of both the processing period and the carrier’s transit period.
Estimated Delivery Times
Estimated delivery times are measured in business days and begin when an order is placed and accepted. The estimates below include both processing and standard transit time.
| Destination | Processing Time | Transit Time | Total Estimated Delivery |
|---|---|---|---|
| Brazil | 3–7 business days | 10–15 business days | 13–22 business days |
| Canada | 3–7 business days | 7–11 business days | 10–18 business days |
| France | 3–7 business days | 7–11 business days | 10–18 business days |
| Germany | 3–7 business days | 7–11 business days | 10–18 business days |
| Portugal | 3–7 business days | 7–11 business days | 10–18 business days |
| Spain | 3–7 business days | 7–11 business days | 10–18 business days |
| United Kingdom | 3–7 business days | 7–11 business days | 10–18 business days |
| United States | 3–7 business days | 7–11 business days | 10–18 business days |
Delivery dates are estimates rather than guaranteed appointment dates. Orders may occasionally be delayed by customs clearance, carrier disruptions, severe weather, public holidays, remote delivery locations, unusually high order volumes or circumstances outside our reasonable control.
Order Confirmation and Tracking
After placing an order, you will receive an order confirmation at the email address provided during checkout. Once the order ships and tracking becomes available, we will send a shipping confirmation containing the tracking information.
Tracking information may require additional time to become active after the carrier receives the shipment. Some orders may be delivered through more than one carrier or local postal partner.
You can track an eligible order at https://thegeneralcostore.com/tracking/.
Multiple Packages
Products in the same order may be fulfilled from different distribution centers. As a result, an order may arrive in multiple packages and on different dates. When available, separate tracking information will be provided for each package. You will not be charged additional shipping fees when we divide an order into multiple shipments.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout. Please review the recipient’s name, street address, apartment or unit number, city, region, postal code, country, email address and telephone number before submitting the order.
If you discover an error, contact us immediately. We will attempt to update the address before fulfillment begins, but we cannot guarantee changes after an order has entered processing or has been transferred to a carrier.
Additional costs resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by applicable law. This does not apply where the delivery problem was caused by us or our service providers.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage charges or other government fees imposed by the destination country. These charges are separate from our free standard shipping offer.
Unless the checkout expressly states that duties and taxes are included, the recipient is responsible for charges imposed by local customs or government authorities. We do not control these charges and cannot reliably estimate them in advance.
Nothing in this section limits any disclosure or pricing obligation that applies under the consumer protection laws of the destination country.
Delivery Delays
If an order has not arrived by the end of the estimated delivery period, check the tracking information and verify that the delivery address is correct. You may then contact us so that we can review the shipment and, where appropriate, open an investigation with the carrier.
We will not treat a shipment as permanently lost until the carrier’s investigation is complete or the applicable carrier waiting period has expired. This does not limit any mandatory delivery or refund rights available under applicable law.
Lost Packages
If a carrier confirms that a package was lost before delivery, we will provide an appropriate remedy, which may include a replacement or refund. The available remedy may depend on product availability, the circumstances of the shipment and applicable law.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please:
- Confirm that the shipping address on the order is correct.
- Check safe delivery locations around the property.
- Ask household members, neighbors, reception staff or building management whether they accepted it.
- Contact the carrier using the tracking number.
- Contact our support team if the package remains missing.
We will review the available tracking information and assist with a carrier investigation. We will provide any remedy required by applicable consumer protection law and will not automatically deny a valid claim solely because tracking shows “delivered.”
Damaged Packages or Products
If a package or product arrives damaged, contact us as soon as reasonably possible. Include your order number, a description of the problem and clear photographs of the packaging, shipping label and affected product.
After reviewing the claim, we will provide an appropriate remedy in accordance with our Return and Refund Policy and applicable law.
Refused or Unclaimed Deliveries
Please contact us before refusing a delivery. If a shipment is refused or remains unclaimed for a reason not caused by us or the carrier, actual non-refundable costs, return shipping charges or import charges may be deducted from the refund where permitted by applicable law.
No deduction will be made where the refusal results from a damaged package, incorrect order or another failure attributable to us.
Contact Us
If you have questions about shipping, tracking or delivery, contact us:
- Email: support@thegeneralcostore.com
- Support ticket: https://thegeneralcostore.com/my-account/tickets/
- Order tracking: https://thegeneralcostore.com/tracking/
- Operator: Wombat Unity Ltda.
- Registered address: Av. Portugal, nº 1148, Edifício Órion Business & Health Complex, Office C2501, Setor Marista, Goiânia, Goiás, Brazil, ZIP 74150-030.