Shipping & Delivery
WHEN WILL MY ORDER SHIP FROM THE TIME I ORDER?
On average, we process your order within 1 business day from the time you order. Please allow up to 2 business days for your order to be processed from our warehouse prior to shipment. Orders are not shipped on weekends or holidays.
Standard Shipping Times
United States: 4 -10 business days
If there are Postal Delays, it may take an additional 5-10 business days for delivery. Please note: Postal delays are completely out of our control.
TRACKING YOUR ORDER
Once your order is shipped, you will receive tracking information to your email. If for some reason you did not receive a order confirmation, shipping confirmation, or tracking information, please send us an email so we can resend those to you at support@thegeneralcostore.com or open a Support Ticket at https://thegeneralcostore.com/my-account/tickets/
For any other questions or concerns regarding shipping, please send us an email at: support@thegeneralcostore.com
Other Policies
We do not replace or refund orders that are scanned “delivered” by USPS or UPS. In the case that your order is undelivered, however, is marked as delivered, an investigation will be opened with USPS or UPS depending on the used carrier until a final resolution is made.
(If you refuse a shipment from The The General Co. Store, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to The General Co. Store. This amount will be deducted from your merchandise refund.
We use below couriers to ship your orders:
Transit time: is the time from moment the parcel leave our warehouse
– Stable logistics.
-Full tracking details.
-Full compensation if your order get lost
Australia
Transit time 7 – 11 business days
United States
Transit time 7 – 11 business days
Canada
Brazil
Transit time 10 – 15 business days
Germany
Transit time 7 – 11 business days
Spain
Transit time 7 – 11 business days
https://celeritastransporte.com/
France
Transit time 7 – 11 business days
https://colicoli.fr/#/tracking
Italy
Transit time 7 – 11 business days
México
1) Shipping time does not include a 3-7 day processing period required to process your order from the date your order is placed.
2) We will make every effort to deliver your parcel ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
Still have questions? Feel free to contact us.