Customer Help & FAQ

What is the scope of the company’s operations?

We are an international company that uses various international distribution centers and partners to fulfill orders. Most orders to the USA will be shipped through UPS, USPS, or DHL with a tracking number from Europe or North America. Please contact us before sending any returns, as returns without prior approval will not be accepted.

How can I contact you?

Our customer support is available from Monday to Friday 9am – 6pm EST. The easiest way to get in touch with us is through the online chat box located at the bottom right of your screen. One of our customer service agents will typically respond within a few minutes or hours. If you prefer to contact us via email, please send your message to We will respond within 24 hours. Additionally you can open a support ticket accessing the link

How can I track my order?

Your order confirmation and follow-up emails will provide you with tracking details. Alternatively, you can log in to your account to track the progress of your order.

Do you offer pickup?

No, we are currently an online only store and do not currently offer any pick up service.

Can I change my order, add more items or change the delivery address?

We are unable to change order details after billing, so there is no way to change your order information.

What is your returns policy?

We offer a 14-day return policy for all our products, as long as they are returned in a resale condition. If you decide to return an item for reasons other than defects, we reserve the right to charge a restocking fee of 20% or more if the item is not in resale condition. You will be responsible for covering the return shipping costs in such cases. If you are returning an item due to defects, we will provide a full refund and a prepaid return label. To initiate a return, click on the the following link and open a ticket asking for return.

What are my payment options with The General Co. Store? accepts the following payment type for online purchases:

American Express
Mercado Pago (Brazil)
Pix (Brazil)
The General Co. Store Gift Card

If your payment is not authorized you will receive a message on the checkout page to try another form of payment.
Our checkout process uses Verified by Visa, MasterCard SecureCode and American Express SafeKey, where applicable, to verify your online transaction.

Are My Credit Card Details Safe?

Yes! We use the highest standard of encryption when passing payment information between your computer and our website. In addition, credit card details which are used for payment on our website are handled according to international best-practice standards with key data removed and encrypted and all managed at the Payment Gateways in our store we use Stripe and Mercado Pago (Brazil only) as our payment options. We do not record or retain any of the PIN, CVV or credid card numbers which are used for authentication of your card.

Can I Pay In a Foreign Currency With My Credit Card?

Yes. Our payment processor will accept payments in United States Dollar (USD, $) Euro (EUR, €) and Brazilian Real (BRL, R$). You will automatically be billed in your credit card statement with the equivalent value in your currency.