Return and Refund Policy

Last updated: July 17, 2026

Thank you for shopping at The General Co. Store. We want every customer to understand their return and refund rights before making a purchase. This policy explains the conditions, timeframes, methods and costs applicable to returns, exchanges and refunds.

The General Co. Store is operated by Wombat Unity Ltda., a company registered in Brazil, with its registered address at Av. Portugal, nº 1148, Edifício Órion Business & Health Complex, Office C2501, Setor Marista, Goiânia, Goiás, Brazil, ZIP 74150-030.

14-Day Return Window

You may request a return within 14 calendar days after receiving your order. You do not need to provide a reason when exercising an applicable statutory right of withdrawal or requesting a change-of-mind return within this period.

If an order contains multiple products delivered separately, the return period for each product begins on the date that product is delivered.

This 14-day return window does not limit any statutory rights you may have concerning products that are defective, damaged, incorrectly described or different from what you ordered.

How to Request a Return

To request a return, contact us within 14 calendar days after delivery using one of the following methods:

Please include your full name, order number, the product you wish to return and the reason for the request, when applicable. For a damaged, defective or incorrect product, please also include clear photographs or other reasonable evidence that helps us resolve the issue.

We will review your request and provide return instructions, including the authorized return address. Because orders may be fulfilled through different distribution centers, do not return a product to the address shown on the package or to our registered business address unless our support team specifically instructs you to do so.

Returns sent without prior authorization or to an incorrect address may be delayed or may not be received. Requesting authorization does not reduce or remove any statutory rights available to you.

Return Conditions

For change-of-mind returns, products must be returned in substantially the same condition in which they were received. Customers may inspect a product only to the extent reasonably necessary to establish its nature, characteristics and functionality.

  • The return request must be submitted within 14 calendar days after delivery.
  • The product must not show damage caused by misuse, improper handling, accidental damage or unauthorized modification.
  • All included accessories, manuals, components and promotional items must be returned.
  • Original packaging should be included whenever reasonably possible.
  • Proof of purchase, such as the order number or purchase confirmation, must be provided.

If handling beyond what is reasonably necessary causes a reduction in the product’s value, we may make an appropriate deduction from the refund only where permitted by applicable law. We do not charge a standard restocking fee.

Products That Cannot Be Returned

Unless the product is defective, damaged, incorrectly described or otherwise covered by mandatory consumer protection law, returns may not be accepted for:

  • Products made to your specifications or clearly personalized.
  • Products that deteriorate rapidly or have a short expiration period.
  • Sealed products that are not suitable for return for health protection or hygiene reasons after the seal has been opened.
  • Products that, after delivery, have become inseparably mixed with other items.
  • Digital content or downloadable products after access or download has begun, where the customer expressly consented to immediate delivery and acknowledged the loss of any applicable withdrawal right.
  • Gift cards after they have been used or redeemed.

Any product-specific return exception will be clearly disclosed on the relevant product page before purchase. These exceptions do not affect rights that cannot legally be excluded.

Sale and Discounted Products

Sale and discounted products are eligible for return under the same conditions as regularly priced products unless a lawful product-specific exception is clearly disclosed before purchase. A discount does not remove your rights concerning defective, damaged, incorrect or misdescribed products.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incomplete, incorrectly described or different from what you ordered, contact us as soon as reasonably possible at support@thegeneralcostore.com.

After reviewing the request, we will offer an appropriate remedy, which may include a replacement, repair, full refund or partial refund, depending on the circumstances and applicable law.

When a return is required because of our error or because a product is damaged, defective, incorrect or misdescribed, we will provide a prepaid return label or reimburse reasonable authorized return shipping costs. Do not pay for return shipping before receiving instructions from our support team.

Change-of-Mind Return Shipping

For an accepted change-of-mind return, the customer is responsible for the direct cost of returning the product unless applicable law requires otherwise or we agree in writing to cover that cost.

We strongly recommend using a tracked shipping service and retaining the shipping receipt until the return has been completed. We are not responsible for a return shipment lost or damaged while being transported by a carrier selected by the customer, except where responsibility cannot legally be excluded.

Refund Process

Once we receive and inspect the returned product, we will notify you by email whether the return has been approved and provide information about the refund.

Approved refunds will be issued to the original payment method. We do not charge a fee for issuing a refund.

Refunds will be processed without undue delay and within the timeframe required by applicable law. For an eligible withdrawal or change-of-mind return, we will process the refund no later than 14 calendar days after receiving the returned product or acceptable evidence that it has been sent, unless applicable law permits us to wait until the product is received.

The refund will include the product price and any original standard delivery charge that must be refunded under applicable law. Additional costs resulting from choosing an expedited or premium shipping method may not be refundable.

After we issue a refund, your bank, card issuer or payment provider may require additional time to credit the funds to your account. These processing times are controlled by the payment provider.

Exchanges

We do not process direct product exchanges. If you need a different size, color or product, you may return the original eligible item for a refund and place a new order. All returns remain subject to the conditions and timeframes described in this policy.

Order Cancellations

If you wish to cancel an order before it ships, contact us as soon as possible. We will try to stop processing, but we cannot guarantee cancellation after an order has entered fulfillment or has been shipped. If the order has already shipped, you may request a return after delivery in accordance with this policy.

Refused and Unclaimed Deliveries

Please contact us before refusing a delivery. When a delivery is refused or remains unclaimed for reasons not caused by us or the carrier, actual return shipping charges or non-refundable import charges may be deducted from the refund where permitted by applicable law. No deduction will be made where the refusal results from a damaged package, incorrect product or another failure attributable to us.

International Orders

International returns must follow the instructions provided by our support team. Customers should not send a return internationally without authorization, as the appropriate return location may differ from the original shipping location.

For change-of-mind returns, customs duties, import taxes and other government charges may be non-refundable unless required by applicable law. When a return results from our error or from a defective, damaged, incorrect or misdescribed product, we will provide an appropriate remedy in accordance with applicable law.

Statutory Consumer Rights

This policy provides contractual return procedures and does not exclude, restrict or replace consumer rights that cannot be waived under the laws applicable to your purchase. If local consumer protection law provides more favorable mandatory rights, those rights will apply.

Contact Us

If you have questions or need assistance with a return or refund, contact us: